Want to watch all the replays? Upgrade today for an All-Access Pass to attend them at your convenience
In the past, offline and online customer experiences and interactions have collectively remained separate. Although there are cross-platform support options such as buy online and ship to store, that’s not exactly what you’d call a merger between the two commerce types.
Thanks to modern technologies such as mobile and in-app or location-based experiences, many businesses are now offering both options to their customers. We can effectively refer to it as online-to-offline, or O2O commerce.
If you have questions for Chandan, please use the comments section on this page. You can also join our virtual networking lounge where you can meet the speakers and fellow delegates. Click here to access it.
Want to sponsor? Contact us to find out more.